Overview
Our refund and returns policy lasts 28 days. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
non-returnable items:
- Gift cards
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not be offered a refund.
Any item that is returned more than 28 days after delivery
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: c/o W S @ Diddly do 1 Firmstone Road Winchester Hants so23 0nz
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping returns
To return your product, you should mail your product to:c/o W S Diddly do 1 Firmstone Road Winchester Hants so23 0nz
You will be responsible for paying for your own shipping costs for returning your items
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning items, please get proof of postage this is free from the post office, or use a trackable shipping service or purchasing ship We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.